Cafe Associate
Pay and Benefits
· Wage: $10.45 per hour (hourly, non-exempt position)
· Cash and Credit Tips
· Professional Development: ability to learn new skills, continuing education
· Employee Assistance Program (Sparrow Health Services)
· Advancement and career opportunities
· Employee Discount
· 1 Free Donut + 1 Beverage during every shift worked
Reports To: Café Shift Lead
Summary / Overview
Groovy Donuts is a small, retro donut and coffee shop that believes each member of our team should work toward our core purpose: Spreading Joy, Building Community and Feeling Groovy!
This position provides top-notch hospitality to our guests, assisting them in selecting, packing and ringing them up for their donuts, beverages and merchandise. Assists Shift Lead in stocking and maintaining organization and cleanliness of donut display case, coffee area and customer service area. Works with Shift Lead on maintenance and cleanliness of equipment, including: coffee brewer, coffee grinder, POS system, etc. Works with team members to fulfill orders for wholesale, café and catering customers. Assists Shift Lead in maintaining accurate inventories (FIFO).
Essential Functions
1) Provides hospitality to guests, including serving donuts, coffee / beverages and merchandise to customers, ringing up transactions and making guest feel welcome and appreciated, while maintaining calm and friendly demeanor
2) Prepares (accurately and efficiently) orders for wholesale, café and catering customers
3) Maintains stock, organization and cleanliness of coffee service area, donut display, speed racks and service counter
4) Anticipates customer and store needs by constantly evaluating environment and customers for cues
5) Communicates customer and store needs to Shift Lead
Competencies
1) Company Values: Spreading Joy, Building Community, Feeling Groovy
2) FIT: Fulfills demands of position, Integrates into team, Thrives in role
3) Punctuality
4) Organization and Multi-Tasking Skills
5) Communication / Interpersonal Skills
6) Initiative
7) Hospitality / Customer Service Skills
8) Cleanliness
9) Desire for continuous improvement
10) Ability to work as part of a team
Physical Demands
Standard food service counter; requires standing for long periods of time and moving about the café service stations as necessary to complete orders. Routinely uses or is in contact with coffee grinders, coffee brewers, hot liquids and large speed racks.
The team member must frequently lift or move objects up to 25 pounds and occasionally lift or move objects up to 50 pounds.
Position Type/Expected Hours of Work
This is a Full (30 – 40 hours per week) or Part Time (29 Hours Per week or less) position. Typical working hours range from 4:00am to 2:00pm; may vary.
Required Education and Experience
No prior experience required.
Preferred Education and Experience
18 years or older. Min 1 year café / foodservice experience. Understanding of food safety protocols.
AAP/EEO Statement
Groovy Donuts is an Equal Opportunity Employer.